AuraScale OS1Our plan in short
AuraScale OS is billed ₹4,999 per month per Facility, inclusive of GST, charged in advance for each month. It includes 300 ID-card scans. When those scans run out, you can buy a ₹499 top-up pack, inclusive of GST, that adds 100 scans and does not expire.
2Cancelling your plan
- You can cancel at any time by writing to ceo@aurascale.in from the Facility’s registered email, or by calling us.
- We will stop future billing as soon as we confirm the cancellation.
- Your access continues until the end of the month you have already paid for.
3Refunds for the monthly plan
Because the service is made available to you from the day of payment, the monthly fee for a month that has started is not refundable, and we do not give part-month refunds for unused days. We do refund in the cases listed in the next section.
4When we will refund
- Duplicate payment: you were charged more than once for the same month or top-up.
- Payment taken but not activated: money was debited but your plan or top-up credit was not activated, and we cannot fix this within a few working days.
- Charged after cancellation: you were billed for a period after we confirmed your cancellation.
- Long outage on our side: if the service was unavailable for a long time because of a fault on our side, we will review your case and may give a pro-rata credit or refund.
5Top-ups
Once top-up credits have been added to your account they are non-refundable, because they never expire and can be used at any time. If a top-up payment was debited but the credits did not appear, we will add them or refund the payment.
6Failed or pending payments
If an online payment fails but the money leaves your account, banks normally reverse it automatically within 5–7 working days. If it has not come back after that, please write to us with the payment reference and we will help trace it.
7How to ask for a refund
Email ceo@aurascale.in and include:
- the Facility’s name and the registered email or phone number;
- the date and amount of the payment, and the order or payment reference;
- a short note on what went wrong.
We aim to reply within 2 working days.
8How refunds are paid
An approved refund is sent back to the original payment method through Cashfree Payments. It normally reaches your account within 5–7 working days of approval, depending on your bank or payment provider.
9Contact
AuraScale OS, FC42+FVC, Kandarpapur, Garia, West Bengal 700084, India
Email: ceo@aurascale.in · Phone: +91 80174 65987