Terms & Conditions

1About these terms

These Terms & Conditions apply when a nursing home, clinic or other healthcare facility (the “Facility”, “you”) uses AuraScale OS, a software service from AuraScale OS (“AuraScale”, “we”, “us”) for patient registration, bed management, admissions, billing, documents and payments.

By creating an account, paying for a plan or using the service, you agree to these terms on behalf of your Facility. If you do not agree, please do not use the service. Our Privacy Policy and Refund & Cancellation Policy form part of these terms.

2Accounts and staff access

The Facility’s owner sets up the account and decides which staff members get access. Staff sign in with different roles, such as owner, receptionist and doctor, and each role sees only the screens meant for it.

• Keep login details private and do not share one login between several people.
• You are responsible for everything done under your Facility’s accounts, including by staff.
• Tell us at once if you think a password or account has been misused.

3Plan, price and allowances

The AuraScale OS plan is ₹4,999 per month per Facility, inclusive of GST. Prices are in Indian Rupees, and the price you see is the price you pay. No extra tax is added at checkout.

• Each month includes 300 ID-card scans. This monthly allowance resets each billing month and does not carry over.
• When your 300 monthly scans run out, you can buy a top-up pack for ₹499, inclusive of GST, which adds 100 ID-card scans. Top-up scans do not expire, and you can buy as many packs as you need.
• Until you top up or the next month begins, ID scanning pauses. You can always type information in by hand, so registration never has to stop.

4Payments

Payments are processed securely by Cashfree Payments. We do not see or store your card, UPI or bank details. We receive only the payment status and reference numbers we need to activate your plan.

Fees are charged in advance for each month. Please see our Refund & Cancellation Policy for cancellations and refunds.

5Late or missed payments

If a monthly payment is not made by its due date, you get a 7-day grace period to pay. After that, the Facility’s account is frozen: the owner and reception screens are locked until payment is made.

So that patient care is not interrupted, the doctor screens stay available while an account is frozen. Your data is not deleted when an account is frozen, and full access returns once the payment is received.

6Your data and patient information

Your Facility’s data stays yours. You decide what is entered and who can see it, and you are responsible for having the right to record patient information and for any consent or notices your patients should receive.

AuraScale handles this information only to provide the service to you. Please read our Privacy Policy for details, including the outside providers that help us run the service.

7AI-assisted ID scanning

One feature uses artificial intelligence: reading text from an ID-card photo to pre-fill a registration form. It is there to save typing, and it can make mistakes.

When a bill is calculated, the total is always worked out by the software as quantity × unit price. It is never decided by AI. If a quantity or a price is missing, the software asks for it and will not save an incomplete charge.

8Not medical advice

AuraScale OS is a record-keeping, billing and management tool. It is not a medical device, and it does not give medical advice, diagnosis or treatment recommendations. Clinical decisions are made only by qualified healthcare professionals.

9Acceptable use

You agree not to:

• use the service for anything unlawful, or to store information you have no right to store;
• try to break, probe or overload the service, or get around its security or usage limits;
• copy, resell, reverse-engineer or build a competing product from the service;
• let people outside your Facility use your accounts.

10Availability and changes

We work to keep AuraScale OS available and reliable, but we cannot promise it will always be uninterrupted or error-free. We may improve, change or remove features over time. If we plan a change to the price, we will tell you in advance.

11Ownership

AuraScale owns the software, design, name and logo of AuraScale OS. These terms do not transfer any of that to you. You get the right to use the service for your Facility while your account is active. Your Facility keeps ownership of its own data.

12Suspension and ending the service

You can stop using the service at any time, as explained in the Refund & Cancellation Policy. We may suspend or end an account if these terms are broken, if payment stays overdue, or if the account is a security risk. Where we reasonably can, we will tell you first.

13Limits on our responsibility

To the extent the law allows, AuraScale is not responsible for indirect or consequential losses, such as lost income or lost opportunities, or for losses that arise because information entered or approved by Facility staff was wrong.

To the extent the law allows, our total responsibility for any claim connected with the service is limited to the fees you paid for the plan in the three months before the claim arose. Nothing in these terms limits any right you have under law that cannot be limited.

14Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts at Kolkata, West Bengal. We would always rather solve a problem by talking first, so please write to us at ceo@aurascale.in.

15Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. If a change is significant, we will tell Facility owners before it takes effect. Continued use after a change means you accept the updated terms.

16Contact

AuraScale OS, FC42+FVC, Kandarpapur, Garia, West Bengal 700084, India
Email: ceo@aurascale.in · Phone: +91 80174 65987